CARRIAGE TERMS

Zora Bend LLC is committed to providing a clear and convenient shipping experience for customers who purchase craft materials, painting supplies, DIY tools, and related products through our website. This Shipping Policy explains our shipping destinations, order processing times, estimated delivery times, and shipping procedures.

1. Shipping Destination

Zora Bend LLC currently ships orders exclusively within the United States.

All shipping options available at checkout are restricted to delivery addresses located within the United States. Customers must provide a valid U.S. shipping address when placing an order.

International shipping is not currently available.

Orders submitted with shipping addresses outside the United States cannot be accepted or fulfilled.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Order processing includes payment verification, product preparation, packaging, and preparation for shipment.

Processing times may be affected by order volume, product availability, weekends, public holidays, or circumstances beyond our reasonable control.

Orders are generally not processed or dispatched on weekends or U.S. public holidays.

3. Estimated U.S. Delivery Time

After an order has been processed and handed over to the carrier, estimated delivery within the United States is generally:

3–7 business days

Therefore, the estimated total time from order placement to delivery is generally approximately 4–10 business days, including order processing.

Delivery estimates are provided for general guidance and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, transportation conditions, and other circumstances beyond our reasonable control.

4. Shipping Carriers

Depending on the destination, package size, service availability, and other logistical considerations, orders may be shipped through established carriers, including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

The carrier used for a particular order may vary. Where tracking information is available, it will be provided to the customer after the order has been shipped.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is submitted.

Shipping costs may vary depending on factors such as the delivery address, package size, weight, and applicable shipping method.

6. Order Tracking

When tracking information is available, we may provide a tracking number by email or through the applicable order information.

After receiving tracking information, customers can use the carrier's tracking system to monitor the status and progress of their shipment.

Please allow some time for tracking information to become active after the package has been accepted by the carrier.

7. Delivery Delays

While we make reasonable efforts to process and ship orders within the stated timeframes, delivery may occasionally be delayed due to circumstances outside our control.

These circumstances may include:

  • Severe weather
  • Carrier delays
  • Transportation disruptions
  • Public holidays
  • Incorrect or incomplete shipping information
  • High shipping volumes
  • Natural events or other unforeseen circumstances

If a shipment is delayed, we will make reasonable efforts to assist customers and provide available tracking information.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

Zora Bend LLC is not responsible for delivery issues or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

9. Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or has not arrived within the expected delivery timeframe, please contact us with your order number and available tracking information.

For packages showing as delivered but not received, customers should first check the delivery location and contact the applicable carrier for additional delivery information. We will provide reasonable assistance where possible.

If an item arrives damaged, please contact us promptly and provide relevant details or photographs when appropriate so that we can review the issue.

10. Delivery Address Changes

If you need to change the shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate an address change if the order has not yet entered the shipping process. Once an order has been shipped, we may not be able to change the delivery address.

11. Shipping Restrictions

At this time, our checkout and shipping services are configured for U.S. domestic delivery only.

Customers located outside the United States cannot complete an order using an international shipping address.

Certain products may also be subject to carrier-specific shipping restrictions or destination limitations. If such a restriction affects an order, we will contact the customer as appropriate.