PRIVACY POLICY
Zora Bend LLC (“Zora Bend LLC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when using our website and services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our website.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following types of information:
Personal Information
When you place an order, contact us, or use certain website features, we may collect information such as:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Order and transaction details
- Information you provide when contacting customer support
We only request information that is reasonably necessary to provide our products, process orders, respond to enquiries, and operate our website.
Payment Information
When you make a purchase, payment information may be collected and processed by our third-party payment service providers. We generally do not store complete payment card numbers on our own servers.
Payment providers may process information such as card details, billing information, and transaction information in accordance with their own privacy policies and security practices.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Referring website or page
- Date and time of website access
- General website usage information
This information may be used to help maintain website functionality, improve performance, and understand how visitors use our website.
2. How We Use Your Information
We may use collected information for purposes including:
- Processing and fulfilling orders
- Arranging shipping and delivery
- Processing payments
- Providing customer service
- Responding to questions and enquiries
- Communicating with you about your orders
- Maintaining and improving our website
- Monitoring website performance and security
- Detecting and preventing fraudulent or unauthorized activity
- Complying with applicable legal and regulatory requirements
We do not use personal information for purposes unrelated to the operation of our business unless permitted or required by applicable law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and improve your browsing experience.
Cookies may help us remember certain preferences, maintain shopping cart functionality, understand website usage, and improve website performance.
Where required by applicable law, non-essential cookies will only be used after obtaining your consent through the applicable cookie settings or consent mechanism.
You may also adjust your browser settings to restrict or disable cookies. Please note that certain website functions may not work properly if some cookies are disabled.
4. How We Share Information
We may share personal information with trusted third-party service providers when reasonably necessary to operate our website and fulfill our business functions.
These parties may include:
- Payment processing providers
- Shipping and delivery providers
- Website hosting and technical service providers
- Website analytics and security providers
- Customer support or communication service providers
These service providers are permitted to use personal information only as necessary to provide services to us or as otherwise permitted by applicable law.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, users, or the security of our website.
We do not sell your personal information for monetary consideration.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through our website.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or platforms. These third parties may have their own privacy policies and data practices.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the applicable privacy policies before providing personal information to third parties.
8. Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete such information, subject to applicable legal requirements.
9. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of certain communications
- Exercise other privacy rights provided under applicable law
To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.
10. Email Communications
If you contact us by email, we may retain your email address and the contents of your communication in order to respond to your enquiry and maintain appropriate customer service records.
We will use your contact information in accordance with this Privacy Policy and applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, or applicable legal requirements.
When changes are made, the updated version will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.