REFUND POLICY

At Zora Bend LLC, we want customers to have a clear understanding of our return, exchange, and refund procedures. This Refund & Return Policy applies to eligible purchases of craft materials, painting supplies, DIY tools, and related products purchased through our website.

1. Return Period

Customers may request a return within 30 days of the date the order was delivered.

To be eligible for a return, the item must generally be:

  • Unused and in its original condition
  • In the original packaging, where applicable
  • Free from damage, stains, or signs of use
  • Returned with all applicable accessories, parts, and included materials

Items that have been used, altered, damaged after delivery, or otherwise returned in a condition that prevents reasonable resale may not be eligible for a refund.

2. Non-Returnable Items

Certain products may not be eligible for return due to their nature or condition, including items that:

  • Have been used or materially altered after delivery
  • Are damaged due to improper use, handling, or storage
  • Are missing essential parts or accessories
  • Cannot reasonably be resold in their original condition

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. Return Process

To request a return, please contact us within 30 days of delivery using the contact information provided below.

Please include:

  • Your order number
  • Your name and contact information
  • The product you wish to return
  • The reason for the return
  • Photographs or other supporting information when applicable

Our team will review the request and provide return instructions if the item qualifies.

Please do not send a return to the address below until your return request has been reviewed and approved.

4. Return Address

Approved returns should be sent to:

Zora Bend LLC
205 COTTAGE AVE APT 133
BRIDGETON, NJ 08302-4021
United States

Customers should retain their return shipping receipt or tracking information until the return has been completed.

5. Return Shipping Costs

For returns involving a quality issue, defect, or an item incorrectly sent by us, Zora Bend LLC will generally cover the reasonable return shipping cost.

For returns due to personal preference, ordering the wrong item, or other non-quality reasons, the customer is generally responsible for the return shipping cost.

Return shipping costs that are not the responsibility of Zora Bend LLC may be deducted from the applicable refund where permitted and agreed upon.

6. Exchanges

Eligible products may be exchanged within 30 days of delivery, subject to product availability.

To qualify for an exchange, the item must generally be unused, undamaged, and returned in its original condition and packaging where applicable.

To request an exchange, please contact us with your order number, the product you received, and the product or issue involved. We will review the request and provide instructions for completing the exchange.

If the requested replacement is unavailable, we may offer an alternative solution or process an eligible refund.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us promptly after delivery.

Please provide your order number and, when appropriate, clear photographs showing the issue and the condition of the item.

After reviewing the information, we may offer an appropriate resolution, which may include a replacement, exchange, or refund.

For confirmed quality issues, defects, or fulfillment errors, Zora Bend LLC will generally cover the reasonable return shipping cost.

8. Refund Eligibility

Once an approved return has been received and inspected, we will determine whether the returned item meets the applicable return conditions.

If the return is approved, the eligible refund will be issued to the original payment method used for the purchase whenever reasonably possible.

Original shipping charges may not be refundable unless otherwise required by applicable law or the return is related to a confirmed quality issue or fulfillment error.

9. Refund Processing Time

After an approved return has been received and reviewed, eligible refunds are generally processed within 3–5 business days.

After we process the refund, the time required for the funds to appear in your account may depend on your bank, credit card company, or other payment provider.

10. Returns That Do Not Meet the Requirements

If a returned item does not meet the applicable return conditions, we may be unable to issue a refund or exchange.

If an item is returned after the 30-day return period without prior approval, the return may not be accepted.

We recommend contacting us before returning any product so that we can confirm eligibility and provide the appropriate return instructions.

11. Refunds for Cancelled Orders

If you request cancellation before an order has entered the fulfillment or shipping process, we will make reasonable efforts to accommodate the cancellation.

If the cancellation is approved and payment has already been processed, the applicable amount will be refunded to the original payment method.

Once an order has been processed or shipped, cancellation may no longer be available and the standard return process may apply.